Terms and Conditions

 

 

Haw Wood Farm Terms and Conditions
Please note that by making a booking at Haw Wood Farm you are agreeing to adhere to these terms and conditions and are responsible for ensuring that all members of your party abide by them.

 Bookings and Cancellations

All bookings must be paid for in full 6 weeks before arrival date. Bookings made less than 6 weeks before arrival date must be paid for in full at the time. If a booking is not paid for by this time the pitch will be released. A full refund will be given if cancellation occurs more than 6 weeks before arrival and 50% if before 4 weeks. Any cancellations made less than 4 weeks before the arrival date will be given a credit note to be used within 12 months. Cancellations made within 7 days of the arrival date will not be credited or refunded.
We will do our best to accommodate requests for particular pitches and areas but this may not always be possible due to availability and other circumstances.


Arrivals and Departures
Your pitch will be available from 12pm on the day of arrival. Please check in at reception so we can show you to your allocated pitch and give you your welcome pack. Please inform us in advance if you will be arriving after 6pm and to avoid disturbance to other campers please note that all arrivals should be before 8pm.

For unavoidable late arrivals please keep us informed. 
Pitches should be vacated by 11am on the day of departure. If there is no booking for your pitch on this day we may be able allow an extension. Please check with reception.

General
Well behaved quiet dogs are welcome but must be kept on a lead around the camp site and any mess cleared up immediately. There are appropriate dog bins around the site.

Dogs may be let off the lead in our dog walking field but must be kept under control at all times.
Please respect the privacy and peace of other campers by not taking short cuts across their pitch or through hedges. 
We ask that you observe our quiet times between 10pm and 8am.
Please ensure that young children are supervised at all times including in the showers and on the playground.

Please do not put anything down the toilets except for natural waste and toilet paper. Baby wipes and similar items should be put in the bins provided as they can damage our sewage treatment plant.

Organic/formaldehyde free toilet fluid must be used while on site to avoid destroying the biomass in the sewage treatment plant. Please empty your toilet system of any other type of fluid before arrival.
Barbeques and fire pits are allowed as long as they are raised off the ground and contained. This is for safety reasons and also so the grass is not damaged. We have a large fire pit for general use and logs are available to buy from the shop. We have bricks situated by the main bins if you need to use them.

Please bring all rubbish to the large bins by the entrance gate. We have separate recycling, landfill and glass bins which are clearly labelled and we appreciate you taking the time to use these correctly.

If you book a grass pitch during the winter months and /or after a prolonged period of heavy rain, or there is a significant rainfall during your stay please expect the pitches to be wet. We will do our best to accommodate you in the most suitable area and make your pitch as accessible as possible but refunds will not be given on these grounds. 

Please observe at all times the maximum speed of 5mph including when turning into the site.


The management accept no responsibility for personal injury to guests or loss of or damage to their property whilst on the site.
All reservations are accepted on the basis that the terms and conditions are accepted whether they have been read or not.